DELIVERY OF YOUR ORDER

-We ship all orders via Korea Post. Packets arrive in 10-30 days for Europe and US, but can be subject to delays, due to national holidays, natural disasters, local post delays, etc.
Please contact us for info regarding other countries.

-FREE SHIPPING does not offer tracking number or insurance.

-If you wish to get your package insured and a tracking number, please select CERTIFIED SHIPPING.
-Please check that your delivery address is correct. If it's incorrect we cannot refund or resend your package.

-Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility. (Except for Spain).

-Maximum weight for each packet is 2 Kg. For orders heavier than this we will divide the shipment into various packages
(for example, if your package weights 3 kg, we will divide it into one package of 2 Kg and another of 1 Kg).

-We ship maximum 5 days after receiving payment (excluding weekends and holidays).

-If your CERTIFIED package does not arrive in a period of 2 months from dispatch date (only for Europe, US and Canada) we will provide a full refund or resend your products after opening a case with Korea Post and receiving a negative response (meaning packet could not be found). For all other countries the maximum waiting time is 3 months.

Thanks so much for choosing us! If you need any help please contact us :)


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